Dr. Ahmed Hazem

Phd, DBA, MBA, LSSMBB

  • Deeper Skillset

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  • Creative Work

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  • Strong Dedication

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About Me

A Passionate Developer Who Loves to Code

12

Successful Years

About Me

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    • Name

      Alan Walker

    • Email

      hello@foliox.com

    • Phone

      +123 456 7890

    • Address

      20, Bordeshi, Dhaka

    • Degree

      Master

    • Freelance

      Available

  • 0

    Digital Products
  • 0

    Direct Clients
  • 0K

    Total Projects
  • 0+

    Awards Win
Skills

I Work Hard to Improve My Skills Regularly

HTML 95%
CSS 75%
JavaScript 90%
React 70%
Vue 80%
PHP 90%
Services

What I Do for My Clients

  • Website Design

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  • Graphic Design

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  • Digital Marketing

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  • Photography

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  • Consultancy

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  • Web Development

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My Magnificent Journey

"Mastering knowledge, shaping experience, achieving excellence."

Education

  • PhD in Management(2023 - Present)

    Universiti Geomatika Malaysia

    Universiti Geomatika Malaysia (UGM) is accredited by the Malaysian Ministry of Higher Education (MOHE) and the Malaysian Qualifications Agency (MQA). It has earned prestigious awards, including the E50 Award (2013 & 2014), ranking among Malaysia’s top institutions. UGM is also rated 4 stars in the SME Competitiveness Rating (SCORE), reflecting its excellence in education and innovation.

  • Doctor of Business Administration

    Arab Academy for Science, Technology & Maritime Transport

    The Arab Academy for Science Technology and Maritime Transport AASTMT is a globally recognized institution with prestigious accreditations and high rankings. The College of Management and Technology is accredited by the Association to Advance Collegiate Schools of Business AACSB placing it among the world’s top business schools. AASTMT is ranked 59th in the QS Arab University Rankings 2024 out of 246 Arab universities and 9th in Egypt. Globally it holds a 1001 to 1200 ranking in the QS World University Rankings 2024 with a top 51 to 100 ranking in Petroleum Engineering. Additionally in Webometrics 2025 AASTMT advanced 96 places to secure the 1781st position worldwide. These achievements underscore AASTMT’s commitment to academic excellence international accreditation and innovation in education and research.

  • Master of Business Administration

    ESLSCA University

    ESLSCA University's programs are accredited from the French Higher Ministry of education. It is the first European University to be granted national accreditation and equivalency from the Egyptian Supreme Council of Universities.

  • Diploma in Business Administration

    Arab Academy for Science, Technology & Maritime Transport

    This is teThe Arab Academy for Science Technology and Maritime Transport AASTMT is a globally recognized institution with prestigious accreditations and high rankings. The College of Management and Technology is accredited by the Association to Advance Collegiate Schools of Business AACSB placing it among the world’s top business schools. AASTMT is ranked 59th in the QS Arab University Rankings 2024 out of 246 Arab universities and 9th in Egypt. Globally it holds a 1001 to 1200 ranking in the QS World University Rankings 2024 with a top 51 to 100 ranking in Petroleum Engineering. Additionally in Webometrics 2025 AASTMT advanced 96 places to secure the 1781st position worldwide. These achievements underscore AASTMT’s commitment to academic excellence international accreditation and innovation in education and research.

  • Bachelor of Electrical Engineering

    Ain Shams University

    Ain Shams University, founded in 1950, is one of Egypt’s top universities, ranked 721-730 globally and 13th in the Arab region in the QS World University Rankings 2024. Known for its academic excellence and research impact, the university continues to advance in global rankings. The Faculty of Engineering is distinguished by its internationally accredited programs, including ABET accreditation for Communication Systems Engineering, ACOUIN accreditation for Energy and Renewable Energy Engineering, and CIAT accreditation for Environmental Architecture and Urbanism. These accreditations ensure that its graduates meet global industry standards. With a strong commitment to research, innovation, and international collaboration, Ain Shams University remains a leading institution in engineering education, producing highly skilled graduates ready for the global job market.

Professional Certificates

  • Master of Science(2010 - 2012)

    Dhaka University

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  • Master of Science(2010 - 2012)

    Dhaka University

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  • Master of Science(2010 - 2012)

    Dhaka University

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  • Bachelor of Science(2006 - 2010)

    Bangla Collage

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  • Secondary School(2000 - 2006)

    Vivaco Studio

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Portfolio

What I Do for My Clients

Testimonials

What Clients Say

Blog

Latest Blog Posts

  • Branding requires mapping a series of steps in the customer journey, which start from the point of consideration from a potential buyer and goes all the way to ensure that once someone purchases the product, he is serviced when there is a problem.

    This is where customer service as a brand building opportunity comes in. Many do not consider this as branding and think brand building stops when a sales transaction has happened. The end objective for most marketers is that moment of truth when the customer signs on the dotted line to complete the sale. That is, in fact, marketing which is a small part of the big branding challenge.

    The biggest hurdle for most companies is that they have no vision for creating a customer-centric business model, whereby they can use opportunities like customer service to build brand equity.

    At this stage you continue trusting the brand and reach out to customer support with confidence. If no one picks up the phone or you get hung up or are simply made to hold on, the frustration level starts building. You are already unhappy with the product and the customer service department seems oblivious of your irritation.

    For them you are just a query or a ticket number that they may eventually need to handle. What they have missed is that your query is linked to the product you purchased which is further linked to the larger customer journey that you are a part of. Most of the time companies fail to recognize such simple truths and this has a huge bearing on the brand equity.

    At other times most of the responses received from customer support are not helpful because they follow a process that usually throws standard answers to most problems which seems robotic for a problem that is human. Such transactional treatment fails to understand the emotions behind a customer reaching out to the brand he trusted. To that extent there are extremely few brands that try and truly get behind the problem.

  • Branding requires mapping a series of steps in the customer journey, which start from the point of consideration from a potential buyer and goes all the way to ensure that once someone purchases the product, he is serviced when there is a problem.

    This is where customer service as a brand building opportunity comes in. Many do not consider this as branding and think brand building stops when a sales transaction has happened. The end objective for most marketers is that moment of truth when the customer signs on the dotted line to complete the sale. That is, in fact, marketing which is a small part of the big branding challenge.

    The biggest hurdle for most companies is that they have no vision for creating a customer-centric business model, whereby they can use opportunities like customer service to build brand equity.

    At this stage you continue trusting the brand and reach out to customer support with confidence. If no one picks up the phone or you get hung up or are simply made to hold on, the frustration level starts building. You are already unhappy with the product and the customer service department seems oblivious of your irritation.

    For them you are just a query or a ticket number that they may eventually need to handle. What they have missed is that your query is linked to the product you purchased which is further linked to the larger customer journey that you are a part of. Most of the time companies fail to recognize such simple truths and this has a huge bearing on the brand equity.

    At other times most of the responses received from customer support are not helpful because they follow a process that usually throws standard answers to most problems which seems robotic for a problem that is human. Such transactional treatment fails to understand the emotions behind a customer reaching out to the brand he trusted. To that extent there are extremely few brands that try and truly get behind the problem.

  • Branding requires mapping a series of steps in the customer journey, which start from the point of consideration from a potential buyer and goes all the way to ensure that once someone purchases the product, he is serviced when there is a problem.

    This is where customer service as a brand building opportunity comes in. Many do not consider this as branding and think brand building stops when a sales transaction has happened. The end objective for most marketers is that moment of truth when the customer signs on the dotted line to complete the sale. That is, in fact, marketing which is a small part of the big branding challenge.

    The biggest hurdle for most companies is that they have no vision for creating a customer-centric business model, whereby they can use opportunities like customer service to build brand equity.

    At this stage you continue trusting the brand and reach out to customer support with confidence. If no one picks up the phone or you get hung up or are simply made to hold on, the frustration level starts building. You are already unhappy with the product and the customer service department seems oblivious of your irritation.

    For them you are just a query or a ticket number that they may eventually need to handle. What they have missed is that your query is linked to the product you purchased which is further linked to the larger customer journey that you are a part of. Most of the time companies fail to recognize such simple truths and this has a huge bearing on the brand equity.

    At other times most of the responses received from customer support are not helpful because they follow a process that usually throws standard answers to most problems which seems robotic for a problem that is human. Such transactional treatment fails to understand the emotions behind a customer reaching out to the brand he trusted. To that extent there are extremely few brands that try and truly get behind the problem.

Contact me

Your Voice Matters

  • Address

    New Cairo , Egypt
  • Email

    info@ahmedhazem.me
  • Phone

    +201023222870

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